Help Center / FAQ
1. Shipping & Delivery
Q: Where do you ship from?
A: Currently, our phone cases are shipped from our Los Angeles, CA warehouse. In the future, some products may ship directly from our China hub or other U.S. partner warehouses, depending on availability.
Q: How long does shipping take?
A: Orders from our Los Angeles warehouse usually arrive within 2-5 business days. If your order ships from China, delivery may take 10-20 business days. You’ll receive tracking information as soon as your order is on the way.
2. Returns & Exchanges
Q: What if I don’t like my phone case?
A: Since phone cases are small accessories without a trial-use scenario, we ask that you contact us within 3 days of receiving your order if you’re not satisfied. We’ll gladly arrange a return or exchange, as long as the item is unused and in its original packaging.
Q: Do I have to pay for return shipping?
A: For U.S. orders, return shipping is free. For international orders, return shipping costs may apply.
3. Payment & Security
Q: What payment methods do you accept?
A: We currently accept PayPal and major credit/debit cards (Visa, MasterCard, American Express, Discover) processed securely through PayPal.
Q: Is it safe to shop on your website?
A: Yes! Our store uses Shopify’s secure checkout and PayPal’s buyer protection, ensuring your data and purchases are safe.
4. Orders & Tracking
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number by email. You can use it to check your delivery status anytime.
Q: Can I change my order after placing it?
A: If your order hasn’t shipped yet, yes! Please contact us as soon as possible so we can help update your order.
5. Contact Us
Still have questions?
📩 Email us: support@zozysstore.com
📍 U.S. Fulfillment: Los Angeles, CA
📍 HQ: Ningbo, China
